Kindly check the following:
Credit Card Payments:
1) Please check the funds available are sufficient for the transaction
2) Please make sure your daily online payment limit is sufficient for the transaction
3) Please check your 3D Secure Authentication is set up correctly. Please double check that Caps Lock is disabled and repeat the process making sure there are no typing errors. If the error remains, please contact your credit card issuer for assistance.
General:
Please try the following:
a) Please clear your browse history cache, refresh and try again
b) If using Safari or Firefox as default internet browser, please switch to Google Chrome
c) Please make sure pop-ups are not blocked
d) Please contact the Payment facilitator to check if everything is in order on your account
Did you buy your Passes during a promotion?
- If promotional Passes have been added to your cart but payment was not completed by the time the promotion ends, your cart will be cleared or the Passes in the cart will revert to the normal price
If none of the above helps, please contact us