To better assist you, we kindly request the following to be done before contacting us. This will help us identify the issue and provide a solution.
1) Enable the error logging function on the App. Please select the 'More' icon (bottom right of App screen) > select 'Settings' (top right of App screen) >scroll down to Enable error logging >slide to the right to enable. Please note: enabling the error logging will not solve the problem but we will receive logs to identify the problem.
2) Once error logging has been enabled, please perform the same actions you did previously so that these actions can be logged.
3) Please send us your DeviceID (this is shown as soon as you enable error logging and can be found just below the Enable error logging function).
4) Please send us full screenshots or a screen video recording and a detailed description of what you were trying to do and what did not work.
Please note: processing is limited to the purpose specified in the request and no further processing of your documents, images or videos received is performed. The documents, images or videos containing sensitive personal information are retained only as long as necessary for processing, after which they are deleted. As a data subject you have certain rights over your personal data, and we refer you to our privacy policy on what these are and how you can exercise them. You can also contact our data protection officer via e-mail on privacy@eurail.com should you have questions related to privacy or data protection.