Submit a request

You can find it in your payment confirmation e-mail. It is a combination of 6 digits (letters and numbers - eg; AB12C3)

Your Interrail/Eurail order number (IR12345678/ER12345678) can be found in the purchase confirmation e-mail

This starts with R followed by 10 or 11 numbers. ie R2020123456. You can find it in the confirmation email you received after booking. If you booked with another company, please contact them directly as we will not be able to help you.

NOTE: if you booked via the Railplanner App, please check if it was with our own platform (Book with Interrail/Eurail) or another one (e.g.: Book with Deutsche Bahn).

I understand I need to contact the original point of sale and that the Eurail team might not be able to help me.

I understand that all delay compensation requests must be submitted via the dedicated form at /

A member of our support staff will respond as soon as possible.

Please note that refund requests can only be done for customers. If you bought your Pass somewhere else, please contact the sales agent directly. // (right-click to open in new tab/window)

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