Submit a request – Eurail Knowledge Base

Please use the forms below to submit your query to us. For any issue you experience, whether it is related to your Pass, reservation, or trip, please still use the Issues form.

Your email address

Do you already have a Plus Pass?

Pass number (e.g. AB12C3)

You can find it in your payment confirmation e-mail. It is a combination of 6 characters (letters and numbers - eg; AB12C3).

My Plus Pass question is about:

My purchase question is about:

My question is about:

My reservation question is about:

My refunds and exchanges question is about:

Have you already booked a reservation?

Reservation number

This starts with R followed by 10 or 11 numbers. ie R2020123456. You can find it in the confirmation email you received after booking. If you booked with another company, please contact them directly as we will not be able to help you.

My reservation question is about:

When are you traveling?

Subject

Please enter the details of your request.

A member of our support staff will respond as soon as possible.

Attachments

Add file or drop files here