Submit a request

Please fill in first and last name (as shown on passport)

You can find it in your payment confirmation e-mail. It is a combination of 6 digits (letters and numbers - eg; AB12C3)

You can find it in your payment confirmation e-mail. It is a combination of 6 digits (letters and numbers - eg; AB12C3)

Order Number (ex: IN/EU33355522-2) for a paper Pass, CIV number for a Pass bought with a different sales agent.

Customers who bought their Pass directly from Eurail BV will be refunded to the account used during purchase.

For non-EU accounts only

If you experienced more than 5 delays/cancellations, please fill in new forms.

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

(ex: R1234567890) You can add multiple reference numbers separated by commas.

A member of our support staff will respond as soon as possible.

https://www.interrail.eu/en/support/delay-compensation // https://www.eurail.com/en/help/delay-compensation (right-click to open in new tab/window)

https://www.eurail.com/en/terms-conditions/privacy-and-cookie-statement // https://www.interrail.eu/en/terms-conditions/privacy-and-cookie-statement (right-click to open in new tab/window)

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