Submit a request

Please fill in first and last name (as shown on passport)

You can find it in your payment confirmation e-mail. It is a combination of 6 characters (letters and numbers - eg; AB12C3).

You can find it in your payment confirmation e-mail. It is a combination of 6 characters (letters and numbers - eg; AB12C3).

Order Number (ex: IN/EU33355522-2) for a paper Pass, CIV number for a Pass bought with a different sales agent.

Customers who bought their Pass directly from Eurail BV will be refunded to the account used during purchase.

For non-EU accounts only

If you experienced more than 5 delays/cancellations, please fill in new forms.

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

How many minutes were you delayed when arriving at the final destination?

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

(ex: R1234567890) You can add multiple reference numbers separated by commas.

A member of our support staff will respond as soon as possible.

Please make sure you provided all the relevant documents, such as screenshots of the journeys related to the affected travel days (within the app), reservations, and proof of train delay or cancelation.

https://www.interrail.eu/en/support/delay-compensation // https://www.eurail.com/en/help/delay-compensation (right-click to open in new tab/window)

https://www.eurail.com/en/terms-conditions/privacy-and-cookie-statement // https://www.interrail.eu/en/terms-conditions/privacy-and-cookie-statement (right-click to open in new tab/window)

Please select the type of documents attached (multiple selections allowed)

Add file or drop files here