Submit a request – Eurail Knowledge Base

Please use the forms below to submit your query to us. For any issue you experience, whether it is related to your Pass, reservation, or trip, please still use the Issues form.

Your email address

Customer's name

Please fill in first and last name (as shown on passport)

Do you have mobile Pass number?

You can find it in your payment confirmation e-mail. It is a combination of 6 characters (letters and numbers - eg; AB12C3).

Pass number (e.g. AB12C3)

You can find it in your payment confirmation e-mail. It is a combination of 6 characters (letters and numbers - eg; AB12C3).

Order/CIV number

Order Number (ex: IN/EU33355522-2) for a paper Pass, CIV number for a Pass bought with a different sales agent.

City of residence

Where did you purchase your Pass?

Customers who bought their Pass directly from Eurail BV will be refunded to the account used during purchase.

Account holder

Account number/IBAN

Bank name

Swift / BIC / Other bank identification code

Routing number (or similar)

For non-EU accounts only

Number of delays

If you experienced more than 5 delays/cancellations, please fill in new forms.

1. Date of delay

1. Departure station

1. Destination station

1. Delay in minutes

How many minutes were you delayed when arriving at the final destination?

1. Actual time of arrival

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

2. Date of delay

2. Departure station

2. Destination station

2. Delay in minutes

How many minutes were you delayed when arriving at the final destination?

2. Actual time of arrival

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

3. Date of delay

3. Departure station

3. Destination station

3. Delay in minutes

How many minutes were you delayed when arriving at the final destination?

3. Actual time of arrival

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

4. Date of delay

4. Departure station

4. Destination station

4. Delay in minutes

How many minutes were you delayed when arriving at the final destination?

4. Actual time of arrival

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

5. Date of delay

5. Departure station

5. Destination station

5. Delay in minutes

How many minutes were you delayed when arriving at the final destination?

5. Actual time of arrival

For example: 22.45 (24hr clock used) - notice you need to use one dot between HH.MM

Do you have any reservations booked with us and unused due to the disruptions? If so, provide the reservation reference numbers.

(ex: R1234567890) You can add multiple reference numbers separated by commas.

Subject

Please enter the details of your request.

A member of our support staff will respond as soon as possible.

I confirm the information and enclosures are correct and that I am the rightful owner of the pass.

I agree with Eurail's Delay Compensation Policy (see below)

https://www.interrail.eu/en/support/delay-compensation // https://www.eurail.com/en/help/delay-compensation (right-click to open in new tab/window)

I agree with Eurail's Privacy Policy (see below):

https://www.eurail.com/en/terms-conditions/privacy-and-cookie-statement // https://www.interrail.eu/en/terms-conditions/privacy-and-cookie-statement (right-click to open in new tab/window)

Eurail or Interrail

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