Submit a request – Eurail Knowledge Base

Please use the forms below to submit your query to us. For any issue you experience, whether it is related to your Pass, reservation, or trip, please still use the Issues form.

Your email address

Do you have a reservation?

Reservation number

This starts with R followed by 10 or 11 numbers. ie R2020123456. You can find it in the confirmation email you received after booking. If you booked with another company, please contact them directly as we will not be able to help you.

Where did you book your reservation?

NOTE: if you booked via the Railplanner App, please check if it was with our own platform (Book with Interrail/Eurail) or another one (e.g.: Book with Deutsche Bahn).

Date of travel

About

Exchange/refund

Issues

Terms of use

Subject

Please enter the details of your request.

A member of our support staff will respond as soon as possible.

Attachments

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