Railplanner App
- Information required when contacting us
- Detailed guide on how to add journeys to the Pass and get the tickets (QRs)
- How do I change the language on the App?
- I cannot activate my mobile Pass: I am being asked for a Password / My password is not being accepted
- I cannot activate my mobile Pass: Something went wrong error
- I cannot activate my mobile Pass: Those details don’t match error
- I cannot add my mobile Pass to my existing, new or another device: already linked to another device message
- I cannot connect my mobile Pass to a trip
- I cannot generate my ticket (QR code): No ticket for this day error message
- I do not see my reservations on the App
- My date of birth is wrong - differs by 1 day
- The trip and journeys I added on the App does not show on my website account
- What should my device settings be to run the App?