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  1. Eurail Knowledge Base
  2. Technical Issues
  3. Railplanner App

Railplanner App

  • Information required when contacting us
  • Detailed guide on how to add journeys to the Pass and get the tickets (QRs)
  • How do I change the language on the App?
  • I cannot activate my mobile Pass: I am being asked for a Password / My password is not being accepted
  • I cannot activate my mobile Pass: Something went wrong error
  • I cannot activate my mobile Pass: Those details don’t match error
  • I cannot add my mobile Pass to my existing, new or another device: already linked to another device message
  • I cannot connect my mobile Pass to a trip
  • I cannot generate my ticket (QR code): No ticket for this day error message
  • I do not see my reservations on the App
  • My date of birth is wrong - differs by 1 day
  • The trip and journeys I added on the App does not show on my website account
  • What should my device settings be to run the App?
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