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  1. Eurail Knowledge Base
  2. Technical Issues

Technical Issues

Website Account

  • I cannot cancel my order or request a refund: You currently have no orders eligible for a refund / cancellation
  • I cannot find my pass or order on my account
  • My date of birth is wrong - differs by 1 day
  • Pass cannot be added for reservations
  • The trip and journeys I added on the app does not show on my website account

Emails related problems

  • I have not received my password reset e-mail

Reservations

  • I do not see my reservations on the app
  • I paid for my reservations but have not received the confirmation e-mail
  • Not able to proceed with the Payment
  • Reservations payment cannot be finalised

Railplanner App

  • Contacting us about an issue
  • Detailed guide on how to add journeys to the Pass and get the tickets (QRs)
  • How do I change the language on the app?
  • I cannot activate my Pass: I am being asked for a Password / My password is not being accepted
  • I cannot activate my Pass: I get a black screen
  • I cannot activate my Pass: Something went wrong error
See all 17 articles

Payment

  • Check out issues
  • I have a problem paying for my pass(es)
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