Technical Issues
Website Account
- I cannot cancel my order or request a refund: You currently have no orders eligible for a refund / cancellation
- I cannot find my pass or order on my account
- My date of birth is wrong - differs by 1 day
- Pass cannot be added for reservations
- The trip and journeys I added on the app does not show on my website account
Emails related problems
Reservations
Railplanner App
- Contacting us about an issue
- Detailed guide on how to add journeys to the Pass and get the tickets (QRs)
- How do I change the language on the app?
- I cannot activate my Pass: I am being asked for a Password / My password is not being accepted
- I cannot activate my Pass: I get a black screen
- I cannot activate my Pass: Something went wrong error