Technical Issues / Troubleshooting

Issues with Payment

• I paid for my Pass(es) but did not receive a confirmation e-mail
• I cannot pay for my Pass(es)

Railplanner App

• Are you contacting us due to a technical issue?
• Detailed guide on how to add journeys to the Pass and get the day tickets (QR codes)
• How do I change the language on the app?
• I cannot activate my mobile Pass: I am being asked for a Password / My password is not being accepted
• I cannot activate my mobile Pass: Something went wrong error
• I cannot activate my mobile Pass: Those details don’t match error

See all 12 articles

Reservations

• I do not see my reservations on the App
• I paid for my reservations but have not received the confirmation e-mail
• Special characters within first and last names

Website Account

• How do I change my e-mail address?
• I cannot find my Pass or order on my account
• I have not received my password reset e-mail
• The trip and journeys I added on the App does not show on my website account