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  2. Technical Issues / Troubleshooting

Technical Issues / Troubleshooting

Issues with Payment

  • I paid for my Pass(es) but did not receive a confirmation e-mail
  • I cannot pay for my Pass(es)

Railplanner App

  • Are you contacting us due to a technical issue?
  • Detailed guide on how to add journeys to the Pass and get the day tickets (QR codes)
  • How do I change the language on the app?
  • I cannot activate my mobile Pass: I am being asked for a Password / My password is not being accepted
  • I cannot activate my mobile Pass: Something went wrong error
  • I cannot activate my mobile Pass: Those details don’t match error
See all 12 articles

Reservations

  • I do not see my reservations on the App
  • I paid for my reservations but have not received the confirmation e-mail
  • Special characters within first and last names

Website Account

  • How do I change my e-mail address?
  • I cannot find my Pass or order on my account
  • I have not received my password reset e-mail
  • The trip and journeys I added on the App does not show on my website account
Eurail Knowledge Base
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