Technical Issues

Emails related problems

• I have not received my password reset e-mail

Issues with Payment

• I cannot pay for my Pass(es)

Railplanner App

• Information required when contacting us
• Detailed guide on how to add journeys to the Pass and get the day tickets (QR codes)
• How do I change the language on the app?
• I cannot activate my mobile Pass: I am being asked for a Password / My password is not being accepted
• I cannot activate my mobile Pass: Something went wrong error
• I cannot activate my mobile Pass: Those details don’t match error

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Reservations

• I do not see my reservations on the App
• I paid for my reservations but have not received the confirmation e-mail
• Not able to proceed with the Payment

Website Account

• I cannot cancel my order or request a refund: You currently have no orders eligible for a refund / cancellation
• I cannot find my Pass or order on my account
• My date of birth is wrong - differs by 1 day
• Special characters within first and last names
• The trip and journeys I added on the App does not show on my website account